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Privacy Policy

Last updated: August 2026

Atlas Integrated Facility Services Pty Ltd (“Atlas”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect through this website, how we use it, and the choices you have.

1. The information we collect

We may collect the following personal information:

  • Enquiry details you provide through our contact/quote form — such as your name, company, email address, phone number and the details of your enquiry.
  • Live chat information — if you use our live chat, any information you share in the conversation, along with technical details such as your IP address, browser and pages viewed (collected by our chat provider).
  • Website usage data — basic technical information automatically collected when you visit, such as your IP address, device and browser type, and the pages you view.

2. How we collect it

We collect personal information directly from you when you submit our contact form, start a live chat, call, email or otherwise contact us. Some technical information is collected automatically through cookies and similar technologies (see section 5).

3. How we use your information

We use your personal information to:

  • respond to your enquiry and provide a quote;
  • arrange, deliver and manage our cleaning services;
  • communicate with you about your enquiry or services;
  • improve our website and services; and
  • meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

4. Who we share it with

We do not sell or rent your information. We may share it with trusted service providers who help us operate our website and business, only as needed to provide their service, including:

  • Web3Forms — processes our contact-form submissions and delivers them to us by email.
  • Zoho SalesIQ — provides our live chat service.
  • Our website hosting provider — hosts this website.

Some of these providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs. We may also disclose information where required or authorised by law.

5. Cookies and tracking

Our website uses cookies and similar technologies. Our live chat (Zoho SalesIQ) sets cookies to operate the chat and recognise returning visitors. We do not currently use advertising or behavioural-tracking cookies. Most browsers let you refuse or delete cookies through their settings; note that disabling cookies may affect features such as live chat.

6. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy or to meet legal requirements, after which we take reasonable steps to destroy or de-identify it.

8. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity first.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the “last updated” date above.

12. Contact us

For any privacy questions or requests, contact us at:

This Privacy Policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed by a qualified legal adviser to ensure it fully reflects your business practices and obligations.